Frequently asked questions

The Product Finder integrates seamlessly with your site, engaging users in a conversational flow that asks targeted questions. Based on customer responses, the Finder analyzes preferences to provide personalized, relevant product recommendations that enhance the shopping experience and guide users toward the right purchase.

Our Product Finder is ideal for eCommerce businesses with a broad product range and varied customer needs. Industries like fashion, beauty, electronics, and lifestyle benefit greatly, as the Finder helps reduce choice overload and guides customers toward products that best meet their needs.

Absolutely. The Product Finder is designed to be fully customizable, aligning with your brand’s colors, fonts, tone of voice, and overall design. We ensure that it blends seamlessly with your website, maintaining brand consistency while enhancing the customer journey.

The Product Finder guides users through a structured, intuitive journey. By asking relevant questions, it narrows down choices based on individual preferences, helping users make confident decisions without feeling overwhelmed by too many options.

Our Product Finder only collects data necessary for optimizing the customer experience, such as preferences indicated in the conversation. We follow strict data privacy protocols, ensuring that all customer data is stored securely and is compliant with GDPR and other relevant regulations.

Implementation is designed to be fast and efficient. With our guided onboarding process, most clients see the Product Finder live on their site within two to three weeks, depending on customization needs and integration specifics.

No, we optimize the Product Finder to be lightweight and responsive, ensuring that it does not affect your site’s load time. Our technology is designed for seamless integration without compromising site performance.

By providing tailored product recommendations, the Product Finder engages customers and guides them toward products that match their preferences, significantly improving conversion rates. Customers are more likely to complete a purchase when they feel understood and supported in their choices.

Yes. The Product Finder can support multiple languages and cultural preferences, making it versatile and effective for global audiences. We work with you to ensure the Finder speaks directly to your diverse customer base.

We provide comprehensive analytics to measure the impact of the eCommerce Product Finder on customer engagement, conversion rates, and overall revenue. You’ll receive regular reports detailing user interactions, completion rates, and how the Finder contributes to your bottom line.

Product Data Enrichment involves enhancing your existing product data by adding relevant attributes and behavioral insights. This process helps make your product catalog more informative and engaging, enabling your customers to find the products that match their needs more precisely, leading to better user experiences and increased conversions.

Crobox’s Product Data Enrichment services leverage behavioral psychology and AI to analyze your products and customers, then assign relevant, context-rich attributes to each item in your catalog. These enriched attributes allow your products to be displayed in ways that resonate with specific customer needs and preferences, improving searchability and relevance.

Our product data enrichment service adds nuanced, customer-focused attributes, such as product style, sustainability features, usage contexts, and emotional drivers that influence purchasing decisions. This additional data enriches your catalog, helping customers filter, sort, and discover products that meet their exact requirements.

Enriched product data makes it easier for customers to find products that align with their values, preferences, and needs. By presenting products with clear, meaningful attributes, customers can make quicker and more confident purchasing decisions, enhancing satisfaction and reducing choice overload.

Yes, enriched product data enhances the search and filtering capabilities on your site by providing more precise attributes. This allows customers to use specific filters that match their unique needs, leading to more relevant product suggestions and a streamlined shopping experience.

We use advanced AI models trained in behavioral psychology to analyze and assign attributes that resonate with real customer motivations. Our team works closely with you to tailor these attributes to your brand’s unique selling points, ensuring accuracy and relevance across your catalog.

The product data enrichment process typically begins with an initial analysis of your catalog, followed by data mapping and implementation. Depending on catalog size and customization needs, you can expect to see results within 2-4 weeks, allowing you to rapidly improve your product discovery and customer experience.

Yes, our product data enrichment solution integrates seamlessly with all major eCommerce platforms. We work with your team to ensure a smooth implementation that aligns with your platform’s architecture and functionality, so you can leverage enriched data without disrupting existing workflows.

Absolutely. By enriching product data with attributes that align with customer preferences, you increase the relevance of product suggestions, making it easier for customers to find exactly what they’re looking for. This not only improves engagement but also leads to higher conversions and larger average order values.

We provide comprehensive analytics that track the impact of enriched data on customer behavior, conversion rates, search performance, and engagement metrics. These insights help you understand how product data enrichment enhances the shopping experience and contributes to overall business performance.

They’re part of the same solution. As shoppers move through the Product Finder, Crobox’s dynamic messaging responds in real time, reinforcing answers with smart badges, urgency cues, or tailored messages. Everything runs through the same eCommerce promotion engine to ensure consistency and relevance across the experience.

It’s the core of Crobox’s guided selling platform. The promotion engine uses behavioral signals, product data, and rules you define to automatically trigger dynamic messages, badges, and banners that drive action, all without disrupting the shopper journey.

Yes. If someone indicates they prefer certain materials, colors, or styles in the Product Finder, the messaging engine can surface personalized messages or product-specific campaigns that align with those preferences later in their journey.

These are targeted messages triggered by product data or shopper behavior. For example, badges like “Back in Stock,” “Low Stock,” or “Only 2 Left” appear automatically when relevant, helping shoppers spot value and urgency at a glance.

Dynamic messaging can appear across key parts of your site: on product listing pages, product detail pages, feature carousels, or even within the Product Finder itself. They’re context-aware and designed to show up when they’re most helpful.

Yes. You can test variations of badges, banners, and messages to optimize for conversion, click-through rate, or engagement. Crobox includes native A/B testing tools so you can continuously improve eCommerce messaging performance.

You have full creative and structural control. Use our component builder to launch branded badges, sticky banners, and other formats anywhere on your site. Everything is customizable, so it feels native to your storefront.

No. The solution is designed to be lightweight and performance-optimized. Campaigns are loaded asynchronously and integrate seamlessly into your existing stack, ensuring no delays for your shoppers.

Crobox relies on first-party behavioral data, product attributes, and real-time inputs from the Product Finder to personalize campaigns. This allows you to deliver messages that feel relevant and helpful to each shopper.

Brands using Crobox typically see improvements in product discovery, reduced decision fatigue, and higher conversion rates. When product-specific campaigns and real-time messaging are aligned through a single promotion engine, the entire journey becomes more intuitive and more effective.

Yes, live in 2–4 weeks.

Fully customizable — ready before the season peaks.

You’ll miss the highest-converting season of the year.

Absolutely. We provide ongoing customer support via email, and depending on your plan, you may have access to dedicated support specialists and regular check-ins.

We offer several pricing plans tailored to different business needs. Our sales team can help you evaluate your website traffic and engagement goals to recommend the best plan for your company.

Our pricing plans are flexible, allowing you to choose the level of commitment that works best for your business. Please contact our sales team for more details on contract terms and options.

The onboarding process includes basic configuration, training sessions, documentation access, and support to help you integrate Crobox into your existing systems. Depending on your onboarding package, it may also include advanced setup, customizations, and ongoing check-ins with an onboarding specialist.

Yes, Crobox charges a one-time onboarding fee, which covers the setup and initial training needed to get your team started with the platform.

Our Essential plan is best suited for small local businesses (D2C) with less than 20,000 monthly website visitors. Reach out to our sales team to see if your company qualifies.

Yes, if you exceed the number of engagements included in your plan, you can purchase additional monthly engagement bundles. These are calculated based on the average monthly visitors to your website and will be added to your monthly license fee.

An engagement is defined as any instance where a visitor interacts with experiences like Product Finders and Comparisons through clicks.

The monthly license fee includes access to the Crobox platform, as well as a predetermined number of engagements with the experiences chosen.

Just sign up on this page and look out for our email, or speak to your account manager.

Refer any of your friends working for an eCommerce retailer. Ideal profiles include but are not limited to eCommerce, Data, Product, or Marketing.

Earn €100 per intro call, and 10% of the 1st-year contract value for a closed deal. No limit on rewards!

We’ll keep you updated on your referral’s progress. You’ll be notified when they schedule a call, and again when they agree to partner with Crobox.

Yes, but only if the referred department or team isn’t already part of your company’s existing Crobox contract. If they qualify, you’re eligible for the rewards.

You’ll receive a sample message, talking points, and guidance on identifying potential referrals. Our team is also here to support you throughout the process.

If they cancel during onboarding or early in the contract, no reward is given. But don’t worry—keep referring!

Nope! You can refer as many as you like.

Crobox combines psychology and data science to help brands better understand their customers. We build tools that make shopping experiences more personal, engaging, and meaningful.

At Crobox, we value collaboration, curiosity, and innovation. Our team is diverse, open-minded, and driven by a shared passion for creating something impactful. We thrive on learning from each other and celebrating wins, big or small.

Crobox is based in the heart of Amsterdam, offering a vibrant and inspiring workspace. We work from the office on Mondays, Tuesdays, and Thursdays, while Wednesdays and Fridays are flexible, allowing for remote work or a change of scenery. Additionally, employees can work from abroad for up to two weeks at a time, with prior approval from their manager.

You can explore our open positions on our careers page and submit your application online. Just click on the job you’re interested in, and follow the instructions to apply.

Our hiring process typically includes an initial screening, one or two interviews with the team, and sometimes a short assignment. We aim to keep the process smooth and transparent, ensuring you get timely feedback at every step.

We always seek talented individuals to join our tech, product, marketing, and sales teams. Whether you’re a developer, designer, or an account executive, you have a place at Crobox.

Absolutely! At Crobox, we believe in helping our team grow. We provide learning opportunities, education budgets, and clear career paths so you can achieve your professional goals.

We offer competitive benefits, including an education budget and wellness budget for personal and professional development, and we have flexible working options, team lunches, and regular events like hackathons, workshops, and drinks.

We understand the importance of balancing work and personal life. While we work from the office on set days, flexibility on other days and the option to work abroad for up to two weeks at a time ensure you can manage your workweek and personal goals effectively.

Yes! We welcome talent from all over the world. We support the relocation process as much as we can and the visa sponsorship process to help international candidates feel at home in Amsterdam.